Privacy policy
Privacy Policy
Last updated: 31 October 2026
Paint By Numbers Australia ("we", "us", "our") operates the website https://paintbynumbersaustralia.shop.
We respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products, submit photographs for custom painting kits or contact us.
1. Information We Collect
Depending on how you use our store, we may collect:
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Your name, email address and telephone number.
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Billing and delivery addresses.
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Order details, purchased products and transaction information.
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Payment-related information processed through authorised payment service providers.
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Customer service correspondence and requests.
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Photographs or digital files uploaded for personalised painting kits.
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Device information, IP addresses, browser details, cookies and website activity.
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Marketing preferences and communication consent records.
We only seek information relevant to operating our store and providing our services.
2. How We Use Your Information
We may use personal information to:
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Process orders and payments.
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Produce and deliver painting kits.
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Create personalised designs from photographs you provide.
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Send order confirmations and delivery updates.
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Respond to enquiries, refunds and complaints.
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Maintain and improve our website.
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Prevent fraud and protect account security.
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Understand store performance through analytics.
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Send promotional communications where permitted by applicable law.
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Comply with legal, tax and regulatory obligations.
3. Customer-Uploaded Photographs
When you upload a photograph for a custom paint by numbers kit, we use that image to prepare and fulfil your personalised order.
Your photograph may be shared with authorised production or fulfilment partners where necessary to produce your kit.
We do not use customer-uploaded photographs for public advertising or promotional materials without separate permission.
Customers should upload only photographs they have the right to use and avoid submitting unnecessary sensitive information.
4. Payment Processing
Our online store is powered by Shopify.
Payments are processed through the payment providers made available at checkout.
Payment providers may collect and process the information necessary to authorise and complete transactions under their own security and privacy procedures.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
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Maintain shopping cart functionality.
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Remember site preferences.
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Support secure checkout.
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Measure website traffic and performance.
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Analyse the effectiveness of marketing campaigns.
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Deliver relevant advertising where enabled and permitted.
You can manage certain cookie preferences through your browser settings or any privacy controls made available on our website.
6. Marketing Communications
We may send promotional emails or messages where we have the consent or other lawful permission required under Australian law.
Marketing communications will identify the sender and provide a clear method to unsubscribe.
You can withdraw marketing consent at any time using the unsubscribe instructions or by emailing us.
We will process unsubscribe requests within the period required by applicable law.
Order confirmations and necessary customer service communications are separate from optional marketing communications.
7. Sharing Personal Information
We may share necessary information with service providers involved in operating our business, including:
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Shopify and ecommerce technology providers.
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Payment processors.
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Shipping and delivery companies.
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Product manufacturers and fulfilment partners.
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Custom painting production providers.
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Customer support services.
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Analytics and marketing service providers.
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Professional advisers, regulators or authorities where legally required.
We limit disclosure to information reasonably necessary for the relevant purpose.
8. International Data Processing
Some service providers, production partners and technology systems may operate outside Australia.
Your personal information, including photographs supplied for custom orders, may therefore be processed or stored in other countries.
Where applicable, we take reasonable steps required by privacy law to protect personal information disclosed to overseas recipients.
9. Data Security
We take reasonable administrative, technical and organisational steps to safeguard personal information against unauthorised access, disclosure, misuse or loss.
However, no internet transmission or electronic storage system can be guaranteed completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, support customers, maintain business records, resolve disputes and comply with legal obligations.
Uploaded photographs should be retained only for the purposes necessary to produce and support personalised orders, subject to applicable operational and legal requirements.
When no longer required, information will be deleted or de-identified where reasonably practicable and legally appropriate.
11. Access, Correction and Privacy Requests
You may contact us to request access to or correction of your personal information.
You may also request deletion or raise privacy concerns, subject to applicable legal obligations and exceptions.
We will review requests and respond within a reasonable period consistent with applicable law.
12. Privacy Complaints
If you have concerns about how your personal information has been handled, contact us with a description of the issue.
We will review your complaint and explain our response.
Where applicable, you may have rights to raise unresolved privacy complaints with an appropriate privacy regulator, including the Office of the Australian Information Commissioner.
13. Children's Privacy
Our painting products may be suitable for children, but purchases and personal information submissions should be managed by a parent or guardian where appropriate.
We do not intentionally seek unnecessary personal information from children.
14. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal or technology changes.
Any updates will be published on this website with a revised effective date.
15. Contact Us
For questions about this policy or your personal information:
Paint By Numbers Australia
Website: https://paintbynumbersaustralia.shop