Terms of service
Terms of Service
Last updated: 31 October 2026
Welcome to Paint By Numbers Australia.
These Terms of Service govern use of our website, https://paintbynumbersaustralia.shop, and purchases made through our online store.
By accessing or using our website, you agree to these terms, subject to your rights under applicable law.
1. Our Store
Paint By Numbers Australia sells DIY painting kits, personalised paint by numbers products and related art accessories.
Our ecommerce platform is powered by Shopify.
2. Product Information
We endeavour to provide accurate product descriptions, images, prices and available options.
Product colours may appear slightly different depending on your screen settings.
Actual product specifications, kit inclusions, sizes, framing options and accessories are described on the relevant product page.
Nothing in this section limits the requirement that products match their descriptions and meet applicable consumer guarantees.
3. Pricing and Currency
Prices displayed on our website are in Australian dollars (AUD).
Any applicable taxes, shipping costs or additional charges will be disclosed as required during checkout.
We reserve the right to update prices for future purchases. Price changes do not retrospectively alter completed orders unless permitted by law.
4. Orders and Payment
By placing an order, you agree to provide accurate billing, payment and delivery information.
Orders are subject to product availability, payment authorisation and applicable legal requirements.
If we are unable to fulfil an accepted order, we will contact you and provide an appropriate resolution, including a refund where required.
5. Custom Paint by Numbers Products
Customers purchasing personalised kits may be required to upload a photograph or image.
By submitting an image, you confirm that:
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You own the image or have permission to use it.
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You have the necessary rights to authorise its reproduction for your order.
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The image does not infringe another person's intellectual property or other legal rights.
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You have obtained appropriate permission where required from individuals depicted in the photograph.
We may reject images that are unlawful or unsuitable for production.
Custom products may require additional production time.
6. Intellectual Property
Our website content, branding, text, graphics and other original materials are protected by applicable intellectual property laws.
You may not reproduce or commercially exploit our website materials without permission, except where legally permitted.
Customers retain their rights in photographs they submit for personalised orders.
Uploading an image grants us a limited permission to use it for preparing, producing, fulfilling and supporting the relevant order.
7. Shipping and Delivery
Shipping destinations, charges and delivery estimates are governed by our Shipping & Delivery Policy and the information provided during checkout.
Customers are responsible for providing accurate delivery details.
Our statutory obligations concerning timely supply and delivery remain unaffected.
8. Returns, Refunds and Cancellations
Returns and cancellations are governed by our Refund & Return Policy.
We offer eligible change-of-mind returns within 30 days of delivery.
Personalised products may have different change-of-mind conditions once production begins.
Nothing in these conditions excludes or restricts your statutory rights under Australian Consumer Law.
9. Consumer Guarantees
Products supplied to Australian consumers are subject to applicable consumer guarantees under Australian Consumer Law.
Where goods fail to meet these guarantees, consumers may be entitled to remedies including repair, replacement, refund or compensation, depending on the circumstances.
These rights cannot be excluded by our Terms of Service, product descriptions or store policies.
10. Website Use
You agree not to:
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Use our website for unlawful or fraudulent purposes.
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Interfere with its security or operation.
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Submit malicious software or harmful code.
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Misuse customer accounts or payment systems.
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Upload unlawful or infringing images.
We may take reasonable steps to prevent unlawful use, subject to applicable law.
11. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, customer communication and ecommerce operations.
Some services are governed by their own terms and privacy policies.
We remain responsible for our own obligations under applicable consumer law.
12. Promotions and Discounts
Discounts and promotional offers may be subject to eligibility requirements, product exclusions and advertised promotional periods.
Unless expressly stated otherwise, promotions cannot be combined.
Final promotional eligibility and applicable pricing will be displayed at checkout.
13. Liability
Nothing in these Terms excludes, restricts or modifies consumer guarantees, remedies or other rights that cannot lawfully be excluded.
To the extent permitted by applicable law, we are not responsible for losses unrelated to our breach of an obligation or otherwise outside our legal responsibility.
We do not exclude liability for reasonably foreseeable loss or damage where doing so would breach Australian Consumer Law.
14. Privacy
Personal information is handled in accordance with our Privacy Policy.
Customer images submitted for custom kits will be handled as described in that policy.
15. Changes to These Terms
We may update these Terms of Service as our business and legal requirements change.
Updated terms will be published on our website and will not retrospectively remove statutory rights relating to completed purchases.
16. Applicable Law
These Terms operate subject to all mandatory consumer protection laws applicable to the transaction.
For eligible sales to Australian consumers, rights under Australian Consumer Law remain unaffected by the location of the seller or any contractual choice of law.
17. Contact Information
Paint By Numbers Australia
Website: https://paintbynumbersaustralia.shop